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Terms And Conditions

Welcome to the BusinessMasteryGroup.com. Please carefully review the basic terms and conditions outlined below that govern your use of and purchase of products and services from our website.

Your personal use of our website constitutes your agreement that you have read, understand and agree, without limitation or qualification, to be bound by the terms and conditions set forth in this Agreement.

Definitions

Throughout this Terms and Conditions Statement we use the following terms:

“You” or “Your” – These mean you as a user of our website or other online project management or marketing tools (all online assets of Business Mastery Group, LLC)

“We”, “Our”, or “Us” – These mean Business Mastery Group, LLC (BMG) and its partners.

“Our site” or “Site” or “Website” or “Portal” or “Project Portal” or “Maintenance Portal” or “Marketing Portal” or “Online Tools” or “Digital Assets”– These mean BusinessMasteryGroup.com, BMGTeam.com, or any of our online (digital) assets integrated with BusinessMasteryGroup.com to assist our clients with projects, maintenance, digital marketing, project management, or consulting.

Pro Time Hours

Overview:

  • Pro Time hours are actual service hours rendered in completing all subscription based services.
  • To request these services, you must choose from one of our monthly or pay as you go plans.
  • To simplify our service offerings and make it easy for you to keep track of your requests. All monthly subscriptions for Maintenance, Marketing, and Consulting/Project Management use the same pool of Pro Time hours. This allows you access to all of our services using the same account and through the same interface.
  • This was done knowing that you may begin working with us on a new website, but with the ultimate goal to increase your sales, you may need ongoing maintenance and/or digital marketing services as well. It gives you a full spectrum of services to choose from based on what is happening today in your business.

Choice of Subscription:

  • Each subscription plan has a different number of monthly Pro Time hours included.
  • You choose the subscription that fits best for your budget and your business’s online goals.
  • The higher your commitment to us (the larger your plan hours), the larger discount you get on a cost per hour basis. If you are committing to us, then we will reciprocate in kind.
  • You use the Pro Time hours for each month any way you choose.
  • On months where you use less Pro Time hours than your plan offers, those remaining Pro Time hours roll over to the following month. Pro Time hours do not expire.
  • On months where you use all of your plan’s Pro Time hours and still need more hours to reach your goals for the month, you can either change your plan to a plan with more hours per month (if you think you will be needing these on an ongoing basis), or you can purchase One-Time “Top it off” hours as needed. One-Time hours will add extra hours to your balance without affecting your subscription.

*Note: You get a discount the more hours you commit to monthly.

Service Type: (VERY IMPORTANT—SO BE CAREFUL)

  • You choose the services you need in your business at any time.
  • Choose Maintenance for miscellaneous tasks you need done to your website—replace images, content, add a page, etc. These are small individual tasks that can take minutes to hours.
  • Choose Projects when you need something larger, like a new website, a mobile app, software, or some other redesign. Projects can take days to weeks.
  • Choose Marketing for activities specifically for growing your traffic and sales like Search or Paid Traffic, Social Media Marketing and Integration, etc.
  • Choose Consulting/Project Management for strategic planning or contracting us to manage your project or team.

Priority and Service Type Multiplier: (VERY IMPORTANT—SO BE CAREFUL)

  • Choose carefully based on your current business needs.
  • The service type and priority you select determines your final cost per Pro Time hour. YOU are always in control your costs.

Maintenance:

  • The following are a list of priorities and multipliers for all Maintenance requests. These priorities are set when creating a new Maintenance Request:
    • Critical: Urgent need of assistance = 2X time usage (Ex: Actual hours X 2)
    • High: Need quick turn-around = 1.5X time usage (Ex: Actual hours X 1.5)
    • Medium: Important but I can wait my turn = 1X time usage (Ex: Actual hours X 1)
    • Low: When you get a chance = 0.85X time usage (Ex: Actual hours X 0.85)*

    *Note: You get a discount based on your Subscription Plan PLUS you can get an additional discount the more you plan ahead for allowing us to work your requests into our busy schedules.

Marketing:

  • Since Marketing is more strategic than Maintenance, the cost per Pro Time hour is a bit higher than Maintenance.
  • The following are a list of priorities and multipliers for all Marketing requests. These priorities are set when creating new Marketing Requests:
    • High: Need quick turn-around = 2X time usage (Ex: Actual hours X 2)
    • Medium: Important but I can wait my turn = 1.5X time usage Ex: Actual hours X 1.5)

    *Note: You get a discount based on your Subscription Plan Only..

Consulting/Project Management:

  • Since Consulting and Project Management is more strategic than Marketing, the cost per Pro Time hour is a bit higher.
  • All Consulting and Project Management are scheduled based on availability.
  • The following are a list of multipliers for all Consulting and Project Management:
    • Consulting: Strategic work= 2X time usage (Ex: Actual hours X 2)
    • Project or Team Management= 1.5X time usage (Ex: Actual hours X 1.5)

    *Note: You get a discount based on your Subscription Plan Only..

Work Flow/Priority

All client requests must be sent through our portal. This allows us to give each of you the attention you deserve and prevents us from missing any important requests. No verbal work requests will be accepted.

All requests within our system will be handled based on the priority and order of the request. See below for a discussion on the flow of work through our web portal.

NEW REQUESTS:

This is how our internal algorithm works:

1.) You enter new work requests based on the YOUR business priority.

2.) When you enter a work request, it can be found under the NEW REQUESTS tab. You are able to edit or delete it during this stage since no work has been started…it is just in queue waiting for one of our Online Business Pros to start the work.

3.) Our system orders all incoming requests based on:

a.) First by the Priority you assign—this allows us to focus on our clients’ most urgent work always, as it should be. So, we will work on Critical Priority items first, followed by High Priority, then Medium Priority, and finally Low Priority. So it is important that you prioritize your requests based on you actual needs. PLEASE NOTE: Setting all your tasks as Critical Priority will get your requests handled more quickly, BUT it will also cost you the most. You should prioritize your requests based on the actual needs of your business.

b.) Second by First-Come-First-Serve—this allows us to work on our clients’ work requests in the order they are entered. So, we will work first on Critical Priority tasks in the order they were received, then move to High Priority tasks and work on those in the order received, then Medium and Low Priority in the order those were received as well. This allows us to work on our oldest requests (FIFO) by priority to help minimize the time you wait for your requests to be performed.

4.) Our technicians are assigned work based on the order our system’s algorithm orders the requests. No team member is allowed to adjust that order for one client, in consideration of all clients. Our system operates in a manner that only gives our Online Business Pros visibility to the next request in line.

5.) Please make sure that you have sent us all the necessary supporting information and documents along with your request. PLEASE NOTE: You can begin a conversation about your task before we ever start on it. This is a good practice to make sure we have full understanding and everything we need before we start. This keeps your costs down by minimizing wasted Pro Time hours.

6.) You can continue to enter New Requests as long as you have Pro Time hours available.

IN PROGRESS:

This is when work gets started on your request.

1.) Based on the ordering of our algorithm above, our Online Business Pros are assigned their next task.

2.) When your request gets started, our team will move the task to IN PROGRESS. When this happens, you will be notified by email that work has begun on your request.

3.) When a request has been moved to In Progress, you will find it under the IN PROGRESS tab.

4.) If our team has any questions, we will reply to the conversation that was set up with the task. PLEASE NOTE: The quicker you respond to our requests or questions, the quicker your tasks will be completed and the less Pro Time hours will be used.

PENDING APPROVAL:

This is when our team finishes the work you requested and is requesting your review for approval.

1.) Once our Online Business Pros finish the work per our understanding of your request, we will move the task to PENDING APPROVAL status.

2.) When this happens, you will be notified by email to review the work and then login and either APPROVE the work by clicking the MARK AS COMPLETE button, or send it back to In Progress for further tweaks by clicking on the MOVE TO IN PROGRESS button.

3.) When a request has been moved to Pending Approval, you will find it under the PENDING APPROVAL tab.

COMPLETE:

This is when our team finishes the work you requested and you are 100% satisfied—we close the task.

1.) Once you are 100% satisfied with the work we have performed on your request, and you have clicked the button MARK AS COMPLETE, an archive of your task and all its communication will be held under the COMPLETE tab.

2.) This closes the task and any Pro Time Hours associated with it.

3.) Once a request is moved to Complete, the Pro Time hours spent on the task will be removed from your Pro Time hour balance.

General Billing

Usage of our online services and/or digital assets constitutes your acceptance of our billing policy as described below:

Subscription Services:

  • All service accounts are set up on a prepay basis. Payment must be received by us before any billable product or service is provided. All payments are handled online using Stripe.com.
  • Subscription billing is based on the availability of products and services for use, not a client’s actual usage.
  • All recurring subscriptions are automatically invoiced on a monthly basis and charged to the credit/debit card you set up at Stripe.com. We do not maintain any credit card information on our servers.
  • You are not required to use any/all prepaid service hours during the billing cycle. Unused Pro Time hours from one cycle carry over to the next.
  • When prepaid Pro Time hours have been used up, all work will stop on any new or in-progress task. Work will resume when you have either added more One-Time hours or your new billing cycle begins (when your available hours are above zero).

Subscription Access:

  • All pay for access accounts are set up on a prepay basis. Payment must be received by us before any access is given. All payments are handled online using Stripe.com.
  • Subscription billing is based on the availability of products and services for use, not a client’s actual usage.

Milestone Based Services:

  • All project based services are set up using payment milestones. Milestones are project specific and determined and agreed upon before any work begins.
  • All milestone payments are made on a prepay basis. Payment must be received for the upcoming milestone before any development resources are assigned. All payments are handled online using Stripe.com.
  • Any delays in payment may affect the project timeline. It is the client’s responsibility to make plan payments on time so that development work can continue without interruption. Any on-going interruption caused by late payments, including reallocation of BMG resources to other projects are not the fault of BMG. Once payment is reestablished and resources reassigned, BMG will update the timeline with new expected completion dates.
  • Continued plan payments indicate acceptance of all work performed by BMG up to and including the date of payment.

Cancellations

Subscription Services:

  • Automatic plan payments can be cancelled by logging into the Account tab on our portal and clicking on the Unsubscribe button. Once unsubscribed, all future plan payments will stop.
  • Your account and any unused Pro Time hours will still be available for you to use until all your Pro Time hours have been used up. You may still purchase One-Time hours at any time.
  • You will continue to have full access to your account and tasks until such time as you request in writing that you want us to delete your account.

Subscription Access:

  • All pay for access accounts must be cancelled in writing or by calling our customer service team.
  • Once cancelled you will no longer have access to any member’s areas associated with your subscription.

Milestone Based Services:

  • Project based services can only be cancelled upon agreement by both parties and after all payments are made for any work done in advance.

Refunds

Subscription Services:

  • During your first 30 days, and due to our 30 Day money back guarantee, if you are unhappy with our services for any reason and want to close your account, you will be issued a full refund of your initial purchase, no questions asked.
  • After the first 30 days, and upon cancellation, you will be given continued access to our portal and may continue to enter support requests to use up any credit balance you have with us.

Subscription Access:

  • During your first 30 days, and due to our 30 Day money back guarantee, if you are unhappy with your member’s access for any reason and want to close your account, you will be issued a full refund of your initial purchase, no questions asked.

Milestone Based Services:

  • Refunds on Project based services are limited to any unused deposit. All work performed on your behalf will be reduced from any milestone payments made. All upcoming plan payments can be nullified upon agreement by both parties.

Billing Disputes

As a current or prior client of ours, you agree to provide us 30 days to resolve any billing dispute before involving a third-party credit/debit card company or bank.

Should we receive a chargeback from a third-party credit/debit card company or bank on your behalf before we have been given an opportunity to resolve the issue, we reserve the right to collect on the rendered services and any fees associated with those disputes. Your account will also be suspended until the matter is resolved. Regardless of the outcome of the chargeback, we retain all rights to collect on any rendered services or fees that are due.

We will submit any disputed amounts to a collection agency.

Third Party Links

To the extent that this website, portal, and other online tools contain links to outside services and resources, the availability and content of which we do not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Representations & Warranties; Limitation of Liability; Disclaimers

Our website, portal, and online tools (our digital assets) are provided on an “As Is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of our digital assets, that your use is at your sole risk, that you assume full responsibility for all costs associated with your use, and that we shall not be liable for any damages of any kind related to your use of or inability to use the information contained therein.

From time to time there may be information on digital assets that contains typographical errors or inaccuracies. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order of products or services). We apologize for any inconvenience this may cause you.

Indemnification

You agree to defend, indemnify and hold BMG harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site, Portal, or other Online Tools. Your use of our products, services, and online tools do not guarantee your success.

Disputes

This Agreement shall be construed in accordance with the laws of the State of Texas, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and federal courts of the State of Texas, and/or County of El Paso.

Submissions, Comments, Client Feedback, Communications By Us To You

All comments, feedback, e-mails, letters, postcards, pictures, suggestions, ideas, and other submissions disclosed (all grouped as “Submissions”), submitted or offered to us on or through our website, portal, online tools, or otherwise disclosed, submitted or offered in connection with your use, shall be and remain our property. Such disclosure or submission shall constitute an assignment to us all worldwide rights, titles and interests in all copyrights and other intellectual properties. Thus, we will own all such rights, titles and interests and shall not be limited in any way in their use, commercial or otherwise. We shall be under no obligation to (1.) maintain any Submissions in confidence; (2.) pay any user any compensation for any Submissions; or (3.) respond to any user Submissions.

You agree that no Submissions by you to our website, portal or other online tools will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You further agree that no Submissions will be or contain libelous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Submissions.

Copyright / Intellectual Property / Site Contents / Limited License

Unless otherwise noted, all materials, including images, illustrations, designs, photographs, and written and other materials that appear as part of our website, portal or online tools (“Contents”) are copyrights, trademarks, or other intellectual properties owned, controlled or licensed by us, our affiliates, and our partners. Our site(s), portal, and all online tools are protected by copyright, all worldwide rights, trademarks, titles, and interests in and to which are owned by us.

The contents of this Site, Portal, or Online Tool are intended solely for business use. You may download or copy the Contents and other downloadable materials displayed for your own business use. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents, the Site, the portal, or any related software or online tool without express written permission from us.

CHANGES TO THIS TERMS AND CONDITIONS STATEMENT

We reserve the right to change, move, add or delete any portions of this Agreement or our Site(s) at any time. Your continued use of our site, portal, or online tools constitute your agreement to our terms and conditions. If you do not agree to these Terms and Conditions, do not use our sites or our online tools.

So please review our Terms and Conditions frequently. Changes and clarifications will take effect immediately upon their posting on our website.

QUESTIONS AND CONTACT INFORMATION

If you would like to correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at hello@bmgteam.com or by mail at:

Business Mastery Group, LLC
7840 Pecan Ct.
El Paso, Texas 79915
United States

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